The CQC has now introduced a transitional monitoring approach to safely monitor services and conduct inspections. Their key focus will be on safety, how effectively a service is led, and how easily people can access the service. The initial inspection focus will be on those practices in special measures.

Practices will be given 21 days’ notice and contacted in advance around some focused system searches on safety areas, e.g. high-risk drugs and MHRA alerts. Specific policies will also be requested in advance of the day of inspection, to minimise footfall and practice disturbance.

Where they can, the CQC will arrange a mutually convenient time to call the service provider either online or by phone and will focus the call on anything raised from the key lines of enquiry, any risks identified, and examples of good practice and improvements made since the last inspection.

During the call, providers may be asked for specific evidence which can either be done by sharing the screen online, or by sending an encrypted email to them within 24 hours of the call. After the call, the provider will either:

  • be informed that an inspection is not required and will be sent a monitoring summary record or
  • be informed that regulatory action is required which could be in the form of help to find additionalsources or support, inspection or enforcement processes.

    At the time of writing, examples of monitoring questions for General Practice are awaited – however the prompts for Primary Care Dental Providers is available on the CQC website which may give General Practice a very good idea in the meantime.

    Also, we recommend that you review Cambs LMC’s guide to helping you with the CQC Emergency Support Framework that we published in May.